Property Policy

Our Property Guidelines

Check-in Procedures
Code of Conduct
Check-in Check-out Procedures
  • Our Standard check-in time is from 3 PM and check-out time at 11 AM
  • Early check-in and Checkout can be accommodated subject to property’s availability. In the event of early check-in or Late
    checkout request, please email us prior to your arrival not less than 48 hours in advance.
  • In the event of unauthorized late check-outs or the housekeepers cannot enter the Property due to a delay caused by the
    Guest for any reason – then the Guest will be subject to automatic charge of full-night cost
  • If the Guest is absent from the Property for more than 7 calendar days in a row, then the Guest must notify to the Operator
    about such absence and allow the Operator to conduct regular inspections to avoid potential water leakages or other
    unfortunate events.
  • Our Properties are being rented in AS IS condition; Upon checking-in, Guest (s) are required to inspect the Property; The
    Guest has to notify the Operator of any major damages found within 24-hours after check-in; Guest is fully responsible for
    costs to the Property for such major damages that are not reported to Operator on time

Services and facilities

  • All our properties are booked as fully furnished, equipped with standard appliances, linen, bath, and kitchen products and
    utilities. Our dwellings are fully furnished, well equipped with standard appliances, cleaning supplies and kitchen items.
  • The Guest will be granted access to facilities within the property and in the building where applicable property such as
    swimming pools and fitness center gym if they fall within the common area facilities and not considered private facilities with
    separate membership.
  • Water & electricity consumption is included in the rate. Excessive consumption as defined by ADDC in the monthly water
    and electricity bills will be charged separately.
  • All our properties include free high-speed Internet, basic TV programs and telephone. Any extra charges on TV (on-demand
    programs) or phone (local and international calls) will be charged and deducted from the security deposit.
  • An essential supply of bed linen, bath towels, toiletries, and toilet tissues are provided in each property upon arrival of the
    Guest and are not changed during the stay unless ordered to do so at extra charge.

Cleaning Fees

  • A cleaning fee collected with the rental payment consists of 3 hours of cleaning service after the tenant’s departure. The
    tenant may request extra cleaning service at the following rate and packages: Regular cleaning, including a linen-towel
    replacement, bedsheets setup, apartment cleaning, replenishment of toilet amenities.
  • Food items brought by the guest must be removed from refrigerators before checking out.
Property Type Studio / 1 BR 2 BR 3 BR
Cleaning Fee AED 250/ - AED 350/ - AED 450/ -

 

Refundable security deposit

  • A refundable security deposit of AED 2,000 will be held by the Company as an insurance against any damage or misuse of
    the property or for covering any incidentals utilization of facilities/phones/paid TV charges, replacement of broken items or
    additional cleaning in addition to the rent. The full amount of this deposit will be refunded after going through the final
    handover inspection. For monthly (Long term) stays the Security deposit is considered separately and will be advised by
    your voyage UAE agent. The security deposit for Monthly stays and above is charged at AED 5,000 – 8,000 depending on
    length of stay and type of property.
  • If the Guest is eligible for a refund then the refund transaction will be made within a week form the refund approval date.
  • Refunds will be made to the same payment method and could take up to 14 working days to process through the sending
    and receiving banks.

Code of conduct and behavior

  • You must not make noise that unreasonably disrupts your neighbors, Guest (s) must notify the Operator of any disputes or
    complaints from neighbors as soon as is practicable.
  • You must not cause damage to the premises, including any common property in a strata scheme or association property in a
    community scheme.
  • You are responsible for the actions of your visitors and must ensure they comply with the behavior standards set out in the
    code.
  • The maximum number of overnight guests for this property is limited and indicated on the first page of the booking
    Agreement. Maximum occupancy for this property shall not exceed the limit at any time. In the event the Guest exceeds the
    maximum occupancy, Guest and all of their visitors are subject to immediate removal and forfeiture of their security deposit
    and rental payment.
  • Guest (s) will be charged for any damage of the property or its furnishings in excess of any normal wear and tear, Operator
    will provide the Guest a full accounting of expenses incurred and deductions made from the Security Deposit. Should the
    damages exceed the amount of the Security Deposit, Guest agrees to pay the balance within five (5) business days after
    receiving notification.
  • Any furnishing of the property shall not be taken out or moved from one property to another not limited but including,
    furniture, bedding, utensils etc.
  • All sort of parties and gatherings are STRICTLY PROHIBITED.

No Smoking

  • Smoking cigarettes is STRICTLY PROHIBITED inside the Property at all times.
  • Smoking shisha / hookah is NOT allowed indoors or outdoors for security reasons.
  • Unauthorized smoking inside the properties or having pets (unless a permission is granted) will lead to an additional cleaning
    charge of AED 2,000 (UAE Dirhams Two Thousand) per stay in addition to any damage charges caused by the Guest during
    the stay

Pet Policy

  • We have only a few properties in our inventory that accept pets, additional pet fees of (AED 300/-) is determined on a case by case basis. If Operator authorized a pet at the property the Pet Addendum must be submitted prior to the stay and the Pet Fee must be paid in full. Pet Waiver Form

Payment tariffs and fees

  • All payments for the full rental period should be paid in advance before Guests check/move-in to the unit.
  • All fees, percentage charge on a certain amount or any other tariff on a payment made to Manager from the card provider,
    bank or any other financial institute should be paid by one of Guests staying in the property. A third-party payment
    authorization needs to be obtained in advance for any third party payments.
  • Abu Dhabi Tourism fees as per the Abu Dhabi Department Culture & Tourism & marketing authority are applicable and paid
    by Guest. This fee is limited to the first 30 nights of your stay.
  • All fees and charges as per Agreement are inclusive of VAT and other taxes unless advised otherwise.

Bookings & Cancellation

  • If you wish to cancel your paid booking, you should inform us by email or by calling our call center +(971) 50-516-9252 from outside the UAE.
  • Please be advised that all reservations are final and cannot be refunded under any circumstances. In the interest of fairness and to ensure that accommodations remain available to all our clients, we enforce this policy strictly.
  • For long-term bookings, we apply a cancellation penalty equivalent to two months’ accommodation fees. This is in place to mitigate the impact of a cancellation on our ability to offer our services to other clients.

Modifying your booking

  • Guest (s) can modify their booking dates by notifying us by phone or via email, properties are subject to availability and rates
    can differ based on the dates. In case of an extending monthly rent, the guest should confirm the extension at least 10 days
    prior contract end date, and payment to be collected 48 hours prior contract end date. In case of yearly rent, 2 months
    advance notice required and 2 months penalty applied.
  • Flexible penalty-free changing days prior to 7 days of arrival for daily rent, cancellation policy applied.
  • Extending dates are subject to availability and rate difference, if any.
  • If the Guest wishes to extend their stay and the dates are available, they can request an extension by email.

Property change

  • Should the Guest wish to change a booked property, kindly send us the request via e-mail
  • If the requested property is available, an amendment will be offered which will include a property reassignment fee of AED
    200.
  • The Guest will be requested to pay any difference in the price between the originally assigned and the newly assigned
    properties.
  • If there is a difference in the price between the two properties, we will offer a refund only if the request is made 30 days or
    more prior to the date of check-in

Lost and found

  • In line with local regulations, non-valuable lost and found items will be stored for a period of three months, after which, the
    items will be discarded. We will coordinate with the Guest for the best way to deliver the found belonging. Courier charges
    will apply to the Guest.

Legal activities

  • The assigned property to the Guest is strictly for habitation purpose only.
  • Any suspicious activities including but not limited to subleasing or the attempt to sublease the property will be reported to the
    authorities accordingly. Such activity will lead to the immediate termination of the contract with no refunds of paid dues.
  • The Manager takes no liability or responsibility of any illegal activity performed by the Guest or any activity other than what
    the property was intended for.

Lost keys and access cards

Keys, Access Cards and Parking Access Cards must be returned to the Operator upon departure. Unreturned Access cards
and Parking Access Cards the following fees will apply:

  • Lost property key Fee AED 50
  • Lost access card Fee AED 250
  • Lost parking remote control/card Fee AED 500

Emergencies

In case of any emergency including fire, security issues, health related issues, the Guest is required to carefully read the
emergency numbers located at the entrance of each if our properties. Please contact us on telephone +(971)2-642-9875 (landline) /
+(971)58-583-2027 (Mobile/Whatsapp)

No liability Undertaking

  • Guest(s) agree to indemnify and hold harmless the Property Owner and Manager for any liabilities, theft, damage, cost or
    expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest (s)
    use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or
    theft of property which is made, incurred or sustained by Guest (s).
  • Guests are required to be cautious around sharp items, electricity, fixtures, balconies and any other item that may cause an
    injury if handled wrongly.
  • Guests with kids are requested to closely watch their kids at all times while occupying our properties.
  • No liability will be passed on to the Operator or Property Owner in the event of injury to personnel due to negligence.
  • It is the Guest’s responsibility to watch out for themselves and the people accompanying or visiting them while staying in our
    properties.

Use of Community Facilities

The Rental Property may offer access to recreational and water activities, including but not limited to canoes, bicycles, and swimming. Guest fully understands and acknowledges that outdoor recreational and water activities have inherent risks, dangers and hazards. Participation in such activities and/or use of equipment may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that could cause serious disability. Guest agrees to fully indemnify and hold harmless the Operator and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Operator, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable. Guest hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Operator or by any other person. Guest hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Operator and any and all agents, employees, or contractors from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of Rental Property facilities, equipment, or activities. Guest further assumes full responsibility for the actions of any and all persons whom he may allow to enter the property during the rental period and indemnifies Operator from any and all claims arising from such other persons.

Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:

  • Reservation Terms and Conditions
  • Refund Policy
  • House Rules

 

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